Terms & Conditions
Information We Collect
Personal Information: We may collect personal details like your name, email address, phone number, and billing information when you make a reservation or interact with our website.
Pet Information: Details about your pet(s) such as their name, breed, age, medical history, and vaccination records may be collected.
Usage Data: We may collect data about your interaction with our website, including IP addresses, browser type, and pages visited.
How We Use Your Information
Provision of Services: Your information is utilized to process reservations, provide pet care services, and communicate with you regarding your bookings.
Service Enhancement: We may use collected data to improve our website functionality, customize your experience, and enhance our services. Marketing: With your consent, we may send promotional materials and offers related to our services.
Vaccination Policy
At ZPetHotels, we prioritize the health and safety of our furry guests. To ensure a secure environment, all pets staying with us must have current vaccinations for rabies, bordetella (kennel cough), distemper, and parvovirus. Prior to check-in, pet owners must provide documented proof of their pet’s vaccinations, including vaccination dates and expiration dates, issued by a licensed veterinarian. We maintain thorough vaccination records for each pet to ensure compliance with our policy and to facilitate prompt medical care if needed. These measures are essential for preventing the spread of infectious diseases among our guests and maintaining a safe and healthy environment for al
Data Sharing
Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as payment processors and software providers.
Legal Compliance: Information may be disclosed when required by law or to protect our rights and safety.
Data Security
Industry-standard security measures are implemented to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction.
Your Choices
You can opt out of receiving marketing communications from us at any time by contacting us or using the unsubscribe link in our emails.
Children's Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors.
Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. We encourage you to review this page periodically for any changes. By utilizing our services, you consent to the terms of this Privacy Policy.
Refund Policy
At Z Pet Hotels, our goal is to provide top-notch service to our customers and their pets. However, we recognize that situations may necessitate refunds.
Cancellations
No-shows
Failure to show up for your reservation without prior notice may result in forfeiting the booking fee or incurring a penalty.
Refunds
Refunds will be issued using the original payment method. Processing times for refunds may vary depending on the payment provider.
Pet Services
Refunds for pet care services (e.g., boarding, grooming) may be subject to specific terms and conditions outlined in the service agreement.
Modifications
Requests to modify reservations should be made as early as possible and are subject to availability.
Contact Us
Should you have any inquiries or concerns regarding our refund policy, please reach out to our customer service team for assistance.